Declined Reasons and Supported Document types

Decline Reasons

When a request is declined, the system ensures clear communication by furnishing comprehensive explanations to the end user or client regarding the reasons for the declined request.

Moreover, the reasons should be listed as service wise.

Decline Code	Description
FADR01	Paper texture is detected from the provided image.
FADR02	Detected use of the paper mask.
FADR03	The face image is not live, detected as a replay attack.
FADR04	Silicone OR artificial mask detected.
FADR05	The provided image is a screenshot.
FADR06	The face image is altered/edited.
FADR07	Evasion attack detected.
FADR08	3D animated face feature detected.
FADR09	Face might be under-exposed due to lighting conditions.
FADR10	Face might be over-exposed due to bright lighting.
FADR11	Face not detected in Image.
FADR12	Face not detected in Matched Image.
FADR13	Face not detected in Both Images.
FADR14	Face detected with low confidence in Original Image.
FADR15	Face detected with low confidence in Matched Image.
FADR16	Face detected with low confidence in both Images.
FADR17	The provided image appears to be blurry.
FADR18	The provided image appears to be affected by motion blur.
FADR19	The image has a noticeable ray of light or shine.
FADR20	The provided proof is invalid. Please submit a clear, properly formatted image proof.
FADR21	Paper texture OR Replay attack detected from provided proof.
FADR22	Selfie image is identical to Document/Selfie image.
FADR23	One of the images is captured too close to the camera.
FADR24	One of the images is captured too far to the camera.
FADR25	Deepfake Detected.
FADR26	Face not matched.
FADR27	The provided image size is too small. Please upload an image of greater than 100 KB.

Document Decline Reasons

When a request is declined, the system ensures clear communication by furnishing comprehensive explanations to the end user or client regarding the reasons for the declined request on the basis of document.

Decline Code	Description
FADR101	Image is altered or photoshopped.
FADR102	Copy of the image found on the web.
FADR103	Document originality could not be verified.
FADR104	Face on the document doesn't match with the camera image.
FADR105	Document doesn’t match the document uploaded at the time of signup.
FADR106	Document proof is altered/edited.
FADR107	Document proof is from another screen.
FADR108	Information on the document is edited.
FADR109	Face on the E-document does not match the selfie.
FADR110	Uploaded image of the document is edited or cropped.
FADR111	Uploaded image is found on the internet.
FADR112	Document is captured from another device.
FADR113	Uploaded image of the document is found on the internet.
FADR114	Face image doesn’t match the face on the document.
FADR115	The provided document is edited.
FADR116	Dual cards detected.
FADR117	The uploaded face picture does not match the face photo on the provided document.
FADR118	Face in the provided document is edited.
FADR119	Font in the provided document is edited.
FADR120	Background in the provided document is edited.
FADR121	Text in the provided document is edited.
FADR122	MRZ in the provided document is edited.
FADR123	Provided document is edited via applying filters.
FADR124	Document proof inconsistent creation and modification dates found.
FADR125	Name on the document doesn't match.
FADR126	DOB on the document doesn't match.
FADR127	Date on the document doesn't match.
FADR128	Issue date on the document doesn't match.
FADR129	Number on the document doesn't match.
FADR130	Date of Birth on the document does not match the provided one.
FADR131	Name on the document does not match the provided one.
FADR132	Document number does not match the provided one.
FADR133	E-document data does not match the provided document proof.
FADR134	Last name in the uploaded document doesn’t match the record.
FADR135	First name in the uploaded document doesn’t match the record.
FADR136	Gender on the document does not match with the provided gender.
FADR137	The uploaded documents have different names.
FADR138	Middle name in the uploaded document doesn’t match the record.
FADR139	Issue date of the uploaded document doesn’t match the record.
FADR140	First name on the document doesn't match.
FADR141	Middle name on the document doesn’t match.
FADR142	Last name on the document doesn’t match.
FADR143	The gender mentioned on the document does not match the provided information.
FADR144	The nationality on the document does not match the provided information.
FADR145	Entered personal details do not match with the extracted ID document details.
FADR146	Document and Document Two do not belong to the same person.
FADR147	Proof and Additional Proof are of different documents.
FADR148	Both Documents do not belong to the same person.
FADR149	Front and backside images of the document did not match.
FADR150	Front and backside images are not of the same document.
FADR151	Proof and additional proof do not belong to the same person.
FADR152	Both documents should belong to the same person.
FADR153	The same proof are not allowed for document and document two ID Card.
FADR154	Proof and additional proof are of same side of the document.
FADR155	Document proofs do not belong to the same person.
FADR156	Image of the face not found on the document.
FADR157	Information on the document is hidden.
FADR158	Picture on the document is not updated.
FADR159	Gender is not mentioned in the uploaded document.
FADR160	Expire date is not found on the uploaded document.
FADR161	Expiry date of the document is not found.
FADR162	Name is not found on the uploaded document.
FADR163	Name is not found on the document.
FADR164	The issue date on document is not present.
FADR165	The nationality on the document is not mentioned.
FADR166	The expiry date on document is not present.
FADR167	The name on document is not present.
FADR168	The date of birth on document is not present.
FADR169	Front or backside proof is not provided.
FADR170	Document front proof is not provided.
FADR171	Data is hidden on the provided document.
FADR172	Frontside of the document is not displayed.
FADR173	Backside of the document is not displayed.
FADR174	Face could not be detected OR same side of the document is provided.
FADR175	Name or Address is not present on the provided document.
FADR176	The mother name on document is not present.
FADR177	Age could not be verified.
FADR178	Gender could not be verified.
FADR179	Place of issue could not be verified.
FADR180	Original document number could not be authenticated.
FADR181	Nationality could not be verified.
FADR182	The document number on the document is invalid.
FADR183	The uploaded image of the document is blur, please provide a clear photo of document.
FADR184	The uploaded image of the document is blurred.
FADR185	Document proof is not fully displayed.
FADR186	Document is blurry.
FADR187	Information on the document proof is not visible.
FADR188	Issue date on the document is not clearly visible.
FADR189	Expiry date on the document is not clearly visible.
FADR190	Date of Birth on the document is not clearly visible.
FADR191	Name on the document is not clearly visible.
FADR192	Document number is not clearly visible.
FADR193	Gender is unclear in the uploaded document.
FADR194	Expire date of the uploaded document is not visible.
FADR195	Name in the uploaded document is not visible.
FADR196	Document is not visible or present in the proof.
FADR197	The uploaded document is inverted or in mirror view.
FADR198	The gender on the document is not clearly visible.
FADR199	The date of birth on document is not clearly visible.
FADR200	The nationality on the document is not clearly visible.
FADR201	Uploaded image of the document is pixelated.
FADR202	The thickness of card could not be verified.
FADR203	Document proof is a screenshot.
FADR204	Hologram is missing on the document.
FADR205	Uploaded image of the document is a screenshot.
FADR206	Document is paperbased or laminated.
FADR207	The provided document is broken.
FADR208	The provided document is a photocopy (color or black & white).
FADR209	The provided document is scanned.
FADR210	The provided document is punched.
FADR211	The provided document is cracked.
FADR212	The provided document is cropped.
FADR213	The provided document is handwritten.
FADR214	MRZ not detected on the document.
FADR215	MRZ Number on the document does not match.
FADR216	Barcode verification failed.
FADR217	The expiry date of the document does not match the record.
FADR218	The document is expired.
FADR219	Expiry date does not match with the provided one.
FADR220	Uploaded document is expired.
FADR221	Expiry date of the uploaded document does not match.
FADR222	The issuing country of the document is not supported.
FADR223	Document doesn't match the provided options.
FADR224	Document type is different from the provided options.
FADR225	The uploaded document does not match the mentioned document type.
FADR226	Uploaded image is a test card.
FADR227	Document does not belong to GCC countries.
FADR228	Document type is not supported.
FADR229	Document type is not allowed.
FADR230	Student card is not acceptable.
FADR231	The uploaded document is not supported.
FADR232	Your document cannot be verified due to nationality restrictions.
FADR233	Camera is not accessible for verification.
FADR234	End user did not submit complete verification proofs or data.
FADR235	The user does not want to share camera or documents.
FADR236	The complete verification data was not provided by the user.
FADR237	The verification process was canceled by the user.

Service-level decline codes (KYC)

Code	Service	Decline reason
FADR300	Document OCR	OCR failed.
FADR301	AML	AML screening failed.
FADR302	KYB	KYB verification failed.
FADR303	Age estimation	Age estimation failed.
FADR304	Face search	Face search failed.
FADR305	AML	Unable to perform AML screening.

Address Decline Reasons

Code	Decline reason
FADR310	Name on the Address Document doesn't match.
FADR311	Address did not match the record, please provide a document with a valid address.
FADR312	Country on the address document could not be verified.
FADR313	Addresses on the Identity Document and Utility Bill do not match.
FADR314	The address document is expired.
FADR315	Issue date on the address document doesn't match.
FADR316	Address proof and document proof are of different persons.
FADR317	Same ID Document cannot be submitted as proof of address.
FADR318	Document proof is paper-based, which is not accepted.
FADR319	Document proof is punched/broken.
FADR320	Address proof and document proof do not match.
FADR321	Document should be from the provided country.
FADR322	Issue date does not match with the provided one.
FADR323	Submitted document is expired.
FADR324	Address on the document does not match with the provided one.
FADR325	Address provided is invalid.
FADR326	Address on the document is not clearly visible.
FADR327	Address is not present on the provided document.
FADR328	Uploaded document is Black and White.
FADR329	Document is laminated.
FADR330	Document is scanned or a colored copy.
FADR331	Uploaded document is a test card.
FADR332	Information on the document is not readable.
FADR333	Entire document is not visible.
FADR334	Uploaded document of the image is blurry.
FADR335	Uploaded front side and backside are of different documents.
FADR336	Uploaded document is laminated.
FADR337	Document might be broken, damaged, or punched.
FADR338	Document is not found in the uploaded image.
FADR339	Issuing date of the document is not visible.
FADR340	The address document and identity document don’t belong to the same person.
FADR341	Name on the address document doesn’t match the record.
FADR342	Bank Transfer Number could not be verified.
FADR343	Tax Identity Number could not be verified.
FADR344	The uploaded document is broken with affected data.
FADR345	The proof has been uploaded and not captured in real time.
FADR346	Address documents from Ontario are not allowed.
FADR347	The provided image is corrupted.
FADR348	The address did not match the record.

Supported Document Types

Document verification / Document OCR (document.supported_types)

Value	Description
id_card	National identity card
passport	Passport
driving_license	Driving licence
credit_or_debit_card	Credit or debit card

Default when not sent: all four types.

Address verification (address.supported_types)

Value	Value	Value
id_card	passport	driving_license
utility_bill	bank_statement	rent_agreement
employer_letter	insurance_agreement	tax_bill
envelope	cpr_smart_card_reader_copy	property_tax
lease_agreement	insurance_card	permanent_residence_permit
credit_card_statement	insurance_policy	e_commerce_receipt
bank_letter_receipt	birth_certificate	salary_slip
any

Default when not sent: ["any"] (accept any of the types above).